Shipping, Taxes & Returns

CANADIAN, US/INTERNATIONAL SHIPPING & TAXES

HILDEBRANDT & CO., Indulgence Cashmere, requires that all deliveries are verified by a signature from the receiver. We are not responsible for lost items that have been signed for and received.

CANADIAN SHIPPING DESTINATIONS- FREE 

HILDEBRANDT & CO. Indulgence Cashmere, utilizes FREE shipping rates to our client. All products are delivered to you in Canada are either by Fedex or Canada Post. Delivery method and speed is the choice of Indulgence Cashmere. The time it takes to deliver your order depends upon the availability of the garment as well as the final destination. Your total purchase including shipping and handling charges will be calculated in Canadian dollars. 

Shipping costs are based on the shipping companies, weight, dimensions, shipping destination and the delivery speed you choose. Total shipping and handling charges will be calculated and displayed during the checkout process, prior to the completion of your order. You will have the option to upgrade the shipping method of your order for faster delivery. Your order will be processed in 2 business days. Business days are Monday to Friday, excluding statutory holidays. You can only ship to one address each time you checkout. Should you wish to ship part of your order to a different address, you will need to place a separate order. Shipping fees will be applied and adjusted accordingly. We do not ship to P.O. boxes outside Canada and the USA.

CANADIAN TAXES

Purchasing your item or items in Canada are subject to tax and are based on the delivery destination. If an order is shipped to the following provinces or territories, HILDEBRANDT & CO.  Indulgence Cashmere, is required to collect local sales tax.

The applicable taxes are as described:

    •    British Columbia: 5% GST, on merchandise and freight, 7% provincial sales tax (PST) on retail price only, total tax rate 12%

    •    Manitoba (MB) 5% GST on retail and freight, 8% PST on retail price only, total tax rate 13%

    •    Quebec (QC) 5% GST on retail and freight, 9.975% Quebec sales tax (QST) on retail price only, total tax rate 14.975%

    •    Saskatchewan (SK) 5% GST on retail and freight, 5% provincial sales tax (PST) on retail price only, total tax rate 10%

    •    Ontario (ON) 13% HST on merchandise and freight

    •    New Brunswick (NB) 13% HST on merchandise and freight

    •    Nova Scotia (NS) 15% HST on merchandise and freight

    •    Prince Edward Island (PEI) 14% HST on merchandise and freight

    •    Newfoundland (NL) and Labrador 13% HST on merchandise and freight

    •    Alberta (AB) 5% GST on merchandise and freight, 0% PST

    •    Northwest Territories (NT) 5% GST on merchandise and freight

    •    Yukon (YT) 5% GST on merchandise and freight, 0% PST

    •    Nunavut (NU) 5% GST on merchandise and freight, 0% PST

When you sell and ship or deliver taxable goods and services to out-of-province or territory clients, the sales tax that applies in your client’s province or territory is applicable.

INTERNATIONAL SHIPPING DESTINATION CUSTOM DUTIES & TAXES

HILDEBRANDT & CO. Indulgence Cashmere provides the best discounted rate with Express DHL, upgraded shipping method and fastest delivery to our client. We ship to all International locations, ONLY via DHL express.  Your total purchase including shipping and handling charges will be calculated in Canadian dollars.

Shipping costs are based on the destination of shipment, weight, dimensions, and the delivery speed. Total shipping and handling charges will be calculated and displayed during the checkout process, prior to the completion of your order.

The shipping price quoted will not include the cost of customs duties, import fees, and taxes at your selected international destination. Shipping rates are determined before all custom duties, import fees and taxes. HILDEBRANDT & CO. Your order will be processed with in 2 business day. (Business days are Monday to Friday, excluding statutory holidays). You can only ship to one address each time you checkout. Should you wish to ship part of your order to a different address, you will need to place a separate order. Shipping fees will be applied and adjusted accordingly.

The receiver must sign for the package upon delivery. If the receiver is not at the location, the driver will attempt delivery on the next day route. After 30 days of attempts it will be returned to the origin. If the receiver does not accept the product it will be returned and the client will be charged for return. The amount will be deducted from your merchandise refund. We do not ship to postal box addresses outside Canada and the USA.

Clients may consider checking with their local customs department before placing an order or try the online link dutycalculator.com for an estimate. 

For more information about Value added tax- refer to the link vat.com

VAT for countries listed as follows:

    •    Great Britain 20%

    •    France 19.6%

    •    Australia 20%

    •    Germany 19%

    •    Ireland 23%

    •    Italy 22%

    •    Egypt 25%

    •    Lebanon 10%

    •    United Arab emirates n/a

VAT is subject to change, refer to the countries tax laws for possible changes.

US CUSTOMS, DUTIES & TAXES  

All orders final destination to USA pass through USA customs and boarder protection are subject to import duties, customs processing fees and applicable taxes in the state to which the product reaches its destination. Recipients are responsible for paying these fees. These fees are collected by the carrier or brokerage company and members are responsible for paying them. Clients may consider contacting your local customs office for applicable import duties and taxes and fees in your country. 

Canadian taxes are not collected on orders shipped outside of Canada.  If at the time you choose not to receive goods, applicable charges will be made to cover the cost to return goods. We do not ship to P.O. boxes outside Canada and the USA.

INTERNATIONAL CUSTOMS, DUTIES& TAXES  

All orders final INTERNATIONAL destination pass through customs and boarder protection are subject to import duties, customs processing fees and applicable taxes in the state to which the product reaches its destination. Recipients are responsible for paying these fees. These fees are collected by the carrier or brokerage company and members are responsible for paying them. Clients may consider contacting your local customs office for applicable import duties and taxes and fees in your country. or refer the online link dutycalculator.com for an estimation only.

Canadian taxes are not collected on orders shipped outside of Canada. If at the time you choose not to receive goods, applicable charges will be made to cover the cost to return goods. We do not ship to postal box addresses outside Canada and the USA.

INTERNATIONAL RETURNS

To ship your garment back to us, follow the instructions on the return, refund and exchange be sure to fill out the Return Merchandise Authorization form  PDF without this form we will be unable to process your return quickly and efficiently.

HILDEBRANDT & CO.,Indulgence Cashmere will process all merchandise returns and refund claims on your behalf. By waiving and transferring your right to receive the refund of duties and taxes to HILDEBRANDT & CO. customs broker. We will refund the duty and taxes quickly and directly to you as long as the garment has met the guidelines of the return.

If you decide not to accept a shipment once shipment has arrived at customs and boarder protection, unless otherwise specified or agreed upon; you (the client) will be responsible for the original shipping charges to you or any shipping, duties, taxes or charges that are incurred. The amount will be deducted from your merchandise refund.